Always done us right. Recommend them any time
Not Pleased with this dealership... I purchased a CPO vehicle from them with what I thought was FORD backed extended service plan. Come to find out its a 3rd party protection plan that will not cover the defect that is wrong with my truck. I have been calling and leaving messages all week now for someone to call me back but have yet to receive a response. This is shaping up to be a poor experience and afraid they are what i wanted to avoid typical "USED CAR SALESMEN". I simply want them to make this right and provide the Premium Care FORD extended service plan I thought i was purchasing with a CPO truck. Buyer beware.... Highly disappointed!!!
Saw a certified pre-owned hybrid online, and decided to make the trip down to Devine. Jimmy was an amazing sales person. I work in sales also, never felt pressured at all. We had some credit issues and negative equity in our potential trade-in, but Jimmy & the finance guy (sorry I don't remember your name) worked for almost 2 hours till we got an offer that worked. Highly doubtful we would have gotten that kind of attention and service at a dealership in the city. Next time we are in need of a vehicle, they definitely are my first stop.
Nice car show. Roland Trevino is a good guy to buy a truck from. Thanks Roland, good to see you.
The service department really made my life hard. Inspection was incomplete and they didn't fix the problem I took the vehicle in for I had to take it back and spend more money it was on the service list they just didn't do it. Never bought a car there but if it's anything like the service department I won't even try! The cashier lady was very friendly!
Chaparral Ford is a US Car Dealer based in Devine, Texas. Chaparral Ford is located at 102 Co Rd 773, Devine, TX 78016, USA.
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